Episode 243: Tipping Point: A Plate Full of Questions

October 15th, 2023  |  57 mins 59 secs

customerservice, diningexperience, entitlement, generationalshifts, gratitude, podcastdiscussion, societychanges, tipping

In this episode of "The Saulty Show," we delved into the fascinating world of tipping. We explored the notion that tipping, a long-standing tradition, may be on the decline and asked the thought-provoking question: Is this shift a positive or negative development? We couldn't help but wonder if the emergence of a new generation, sometimes perceived as entitled, has influenced this change.
We dissected how customer service experiences are evolving, and whether these changes are truly for the better. Join us in pondering this tipping point in our society as we navigate the complex landscape of gratitude, service, and the ever-shifting dynamics between customers and service providers.